Terms of Purchase



Due to the limited edition nature of our webstore selection, all sales are absolutely final. By completing your purchase and receiving a confirmation of order you agree to these terms. We are a small business and most of these items are made to order via our prebook and cannot be replaced. Launch product, seasonal releases, and even carryover have a high demand in store and you are taking items away from potential buyers. It is for this reason all purchases through the website are deemed final sale. If you are not certain about an item, please call or email us for assistance before making a purchase, as cash refunds are not possible. 


Payments are received through PAYPAL as our merchant processor. USA based AMEX, DISCOVER, VISA & MASTERCARD are accepted. You do not need to have a paypal account to check out, but it will offer you the option to set up an account if you wish. 


We are unable to ship outside of the United Stated at this time.
 No exceptions. Please contact us for any additional information. 

*Silo prefers shipping to a verified and confirmed address. If anything looks sketchy you will be contacted for confirmation. This may delay your shipment. 

*Most items over 2 lbs will ship via UPS GROUND. We cannot be responsible for lost or stolen goods once your package has been delivered. Please make sure to follow the tracking and make proper arrangements to receive your package.

*There is no button built in to modify shipping prices to Alaska or Hawaii, but there will be a slightly higher fee. Please check out as normal, and a SILO employee will contact you for further shipping costs. Generally these will ship USPS (instead of the standard UPS) and we ask that you simply pay the difference before we have the order picked up for delivery. 


As always, we thank you for your support and patience of our small store. We will attempt to ship all orders within the next business day / 24 hours of receipt, but sometimes due to a popular release, holiday or weekend, this may take an additional day or two.

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